Have a question about Lowes Foods store policies? Whether you are looking for how to request an item not currently on the shelf or how to place an order with Lowes Foods to Go we have the answer to your question. Or if you prefer, call our Customer Care Center at 1.888.537.8646

Careers

How do I apply for a position or find out what job opportunities are available at Lowes Foods?
Click here to visit our career center. We begin accepting applications for new stores approximately 6 weeks before the grand opening through an employment center in the area. Please watch your local newspaper for locations and schedule.

Donations

How do I request a donation from Lowes Foods?
You can submit a written request to:
Lowes Food Stores, Inc.
Attn: Customer Care Center
PO Box 24908
Winston Salem, NC 27114

12 week lead time required for mailed applications or Click here to submit online

Our Stores

Do you have a Lowes Foods store in my area?
Click on our Store Locator

What is Scan Right Guarantee?
As hard as we try, there may be an instance when the shelf price scans for a higher price than the shelf tag. If this occurs, you will receive one of that item FREE (excluding beer, wine and cigarettes) and receive the difference in the prices.

What is 200% Freshness Guarantee?
We are passionate about the quality and freshness of the products we sell. We show respect for the foods we offer by handling them with proper sanitation and safety techniques. All the food we sell is backed by the Lowes Foods 200% Freshness Guarantee: It's always fresh or we replace the item AND refund your money.

Why doesn't Lowes Foods have the same products in all stores?
Our stores are not all the same size, so some stores are able to carry more products than others. We have also found that shoppers in different areas have different needs and wants. Our ads reflect those differences and are designed to accommodate the preferences of our customers.

How do I request that my Lowes Foods location carry a new product?
You can speak to any member of management at the store or call our customer care center at 1.888.537.8646.

Why is one of my favorite items no longer available at my store?
We do all we can to accommodate our customer's product needs. However we are limited by store shelf space and product availability. Our stores are limited to approximately 35,000 items. With more than hundreds of thousands of items available to grocery stores, it is a difficult task to find the right mix.

If an item you have purchased is no longer on the shelf, the reason may be due to slow movement, discontinuation by the manufacture, temporary out of stock or moved to another area of the store. Whatever the reason, ask a member of our store team and they will assist you. Often a similar product is available and once tried, becomes a new favorite for our customers.

What if an advertised item is not in stock when I shop?
We make every effort to ensure all products are in stock at all times. Periodically, sale items will be out of stock during your shopping trip. If that is ever the case, ask a member of our customer service staff for a rain check. We will honor the sale price the next time you are in the store. An exception to this is any alcohol item. Altering the price of alcoholic beverages from the price that is established on the day it is sold is an ALE violation.

Fresh Rewards

Please refer to our FAQ for Fresh Rewards

Coupon Policy

We recognize that our customers are looking for more ways to save their hard-earned dollars and using coupons is one of the best ways to save additional money. To allow all of our customers to enjoy these additional savings, our prevailing guideline is that Lowes Foods reserves the right to limit quantities in coupon usage and product purchases.  Para la política de uso de cupones en español, haga click aquí. 

Manufacturer Coupon Policy

Lowes Foods welcomes legitimate manufacturer coupons when the following requirements are met:

• Coupons must be in date.
• Coupons must match the item(s) purchased.
• Coupons must be presented at the time of purchase.
• To ensure product availability for all customers, we limit redemption to 4 like coupons. For example, if you have five of the same coupons and have purchased five items, we will accept four of the coupons.
• All sales taxes are paid by the customer at the full retail value of the item.
• Coupon value cannot exceed our retail price of the item; no cash back will be awarded.
• Digital coupons and paper coupons for the same item may not be combined in the same transaction.  In a transaction where both digital and paper coupons for the same item are present, the paper coupon will take precedence over the digital coupon.

Double Coupons

• Same as above plus:
• We will double up to 20 manufacturer coupons with a face value of $0.99 or less per day.
• No minimum purchase is required.
• Manufacturer coupons for FREE items or Buy One, Get One FREE items will not be doubled.
• Any manufacturer coupon that states -Do not double- will not be doubled.
• A doubled coupon will not be honored if the doubled amount exceeds the retail or sale price of the coupon item. No cash back will be awarded.

Other Coupon Promotions

• From time to time, our manufacturer coupon promotions will be enhanced. For example, we may offer our customers the opportunity to triple their coupons. Special promotional opportunities will be featured in our circular or on-line.

Super Double Coupons

• Lowes Foods welcomes legitimate manufacturer coupons when the following requirements are met.
  • Same as above plus: 
  • We will double up to 20 manufacturer coupons with a face value of $2.00 or less per day, with total amount not to exceed $4.00 or entire retail of item; whichever is less.
  • To ensure product availability for all customers, we will double up to three identical items with manufacturer coupon; additional coupons for like item will be honored at face value. Like items include all flavors.
  • No orders may be separated that would allow the 20 coupon limit or any other coupon limits to be exceeded.
  • No competitor coupons will be doubled or tripled.
  • Coupons that state “do not double” will not be doubled or tripled.
  • Store coupons can be accepted along with manufacturer coupons, however will not be doubled.
  • No rainchecks will be given on out-of-stock items for super double coupons. Rainchecks for sale items will still be provided as usual.

Triple Coupons

• Lowes Foods welcomes legitimate manufacturer coupons when the following requirements are met.
  • Same as above plus:
  • We will triple up to 20 manufacturer coupons with a face value of $0.99 or less per day, with total amount not to exceed $2.97 or entire retail of item; whichever is less.
  • To ensure product availability for all customers, we will triple up to three identical items with manufacturer coupon; additional coupons for like item will be honored at face value. Like items include all flavors.
  • No orders may be separated that would allow the 20 coupon limit or any other coupon limits to be exceeded.
  • No competitor coupons will be doubled or tripled.
  • Coupons that state “do not double” will not be doubled or tripled.
  • Store coupons can be accepted along with manufacturer coupons, however will not be doubled or tripled.
  • No rainchecks will be given on out-of-stock items for triple coupons. Rainchecks for sale items will still be provided as usual.

  Internet Coupons

  We gladly accept legitimate internet coupons. However, there has been a growing number of fraudulent internet coupons in the marketplace. We are committed to protecting our customers, manufacturers and our company against this illegal activity. Therefore, Lowes Foods will practice the following guidelines for internet coupons:
  • We will only accept printable internet coupons if they scan at checkout.
  • We will not honor FREE Product coupons printed from the Internet.
  • We will accept Buy One Get One FREE and other values that have a purchase requirement.
  • We will only accept internet coupons that have an expiration date. If no expiration date is visible, we cannot accept the coupon.
  • Coupons will be rejected if they are distorted, altered or obvious duplicates. Coupons are non-transferrable, meaning they should not be photocopied or scanned and distributed to others.
  • Coupons have unique serial numbers printed on them and follow industry-standard format. Any presented coupon that does not follow standard format will not be accepted.
  • With the purchase of two like manufacturer’s products, we accept two internet coupons per day.

  If you have any questions on the standard format of internet coupons, you can verify at www.printcoupons.com

  Print at Home Coupons

  • We accept all Print at Home coupons from coupons.com as long as they are in date, unaltered, and are not copies. There is a limit of one coupon per purchase unless otherwise stated.

  Store Coupons

  • In order to redeem store coupons, a Lowes Foods rewards card must be used.
  • Store coupons must be in date.
  • All limits and purchase requirements must be followed.

  Competitor’s Coupons

  • We gladly accept local supermarket or supercenter competitor’s circular coupons or direct mail coupons for dollars off the entire order. (examples include Food Lion, Harris Teeter, Bi-Lo, Kroger, Super Target, Super K-Mart, Wal-mart)
  • We will not accept any competitor coupons for specific items. For example, we will not accept a competitor’s coupon for $1.00 off of an individual item.
  • Purchase requirements must be met.
  • Coupon must be in-date.
  • We will not accept any type of internet coupons from any other retailers.
  • We will not accept any type of competitor coupons from drug stores or club stores.
  • We will accept Catalina Check-out Manufacturer coupons from competitors as long as they are in date, all purchase requirements are met, and they scan.