Have a question about Lowes Foods store policies? Whether you are looking for how to request an item not currently on the shelf or how to place an order with Lowes Foods to Go we have the answer to your question. Or if you prefer, call our Customer Care Center at 1.888.537.8646
How do I apply for a position or find out what job opportunities are available at Lowes Foods?
Click here to visit our career center. We begin accepting applications for new stores approximately 6 weeks before the grand opening through an employment center in the area. Please watch your local newspaper for locations and schedule.
How do I request a donation from Lowes Foods?
You can submit a written request to:
Lowes Food Stores, Inc.
Attn: Customer Care Center
PO Box 24908
Winston Salem, NC 27114
12 week lead time required for mailed applications or Click here to submit online
Do you have a Lowes Foods store in my area?
Click on our Store Locator
What is Scan Right Guarantee?
As hard as we try, there may be an instance when the item scans for a higher price than the one shown on the shelf tag. If this occurs, you will receive one of that item FREE (excluding beer, wine and cigarettes) and any additional items at the reduced price.
What is 200% Freshness Guarantee?
Your satisfaction is our priority. If you are not completely satisfied with the freshness or quality of any perishable or Lowes Foods private label product you purchase in our store, Lowes Foods will replace the item AND refund your money with a valid receipt..
Can I return an item?
If you are not completely satisfied with any purchase, simply return the merchandise within 60 days. Lowes Foods will, at our discretion, replace it or refund your money based on your method of payment and a valid receipt. Lowes Foods reserves the right to refuse or limit the number of returns permitted without valid receipt. Valid ID (state driver's license, state ID card, military ID and Lowes Fooods loyalty card) may be required for returns.
Why doesn't Lowes Foods have the same products in all stores?
Our stores are not all the same size, so some stores are able to carry more products than others. We have also found that shoppers in different areas have different needs and wants. Our ads reflect those differences and are designed to accommodate the preferences of our customers.
How do I request that my Lowes Foods location carry a new product?
You can speak to any member of management at the store or call our customer care center at 1.888.537.8646.
Why is one of my favorite items no longer available at my store?
We do all we can to accommodate our customer's product needs. However we are limited by store shelf space and product availability. Our stores are limited to approximately 35,000 items. With more than hundreds of thousands of items available to grocery stores, it is a difficult task to find the right mix.
If an item you have purchased is no longer on the shelf, the reason may be due to slow movement, discontinuation by the manufacture, temporary out of stock or moved to another area of the store. Whatever the reason, ask a member of our store team and they will assist you. Often a similar product is available and once tried, becomes a new favorite for our customers.
What if an advertised item is not in stock when I shop?
We make every effort to ensure all products are in stock at all times. Periodically, sale items will be out of stock during your shopping trip. If that is ever the case, ask a member of our customer service staff for a rain check. We will honor the sale price the next time you are in the store. An exception to this is any alcohol item. Altering the price of alcoholic beverages from the price that is established on the day it is sold is an ALE violation.
Please refer to our FAQ for Fresh Rewards
We recognize that our customers are looking for more ways to save their hard-earned dollars and using coupons is one of the best ways to save additional money. To allow all of our customers to enjoy these additional savings, our prevailing guideline is that Lowes Foods reserves the right to limit quantities in coupon usage and product purchases. Para la política de uso de cupones en español, haga click aquí.
Lowes Foods welcomes legitimate manufacturer coupons when the following requirements are met:
If you have any questions on the standard format of internet coupons, you can verify at www.printcoupons.com
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