Have a question about Lowes Foods store policies? Whether you are looking for how to request an item not currently on the shelf or how to place an order with Lowes Foods to Go we have the answer to your question. Or if you prefer, call our Guest Services at 1.888.537.8646

Careers

    How do I apply for a position or find out what job opportunities are available at Lowes Foods?
    Click here to visit our career center. We begin accepting applications for new stores approximately 6 weeks before the grand opening through an employment center in the area. Please watch your local newspaper for locations and schedule.

Donations

    How do I request a donation from Lowes Foods?
    You can submit a written request to:
    Lowes Food Stores, Inc.
    Attn: Guest Services
    PO Box 24908
    Winston Salem, NC 27114

    12 week lead time required for mailed applications or Click here to submit online

Our Stores

    Do you have a Lowes Foods store in my area?
    Click on our Store Locator

    What is Scan Right Guarantee?
    As hard as we try, there may be an instance when the item scans for a higher price than the one shown on the shelf tag. If this occurs, you will receive one of that item FREE (excluding beer, wine and cigarettes) and any additional items at the reduced price.

    What is 200% Freshness Guarantee?
    Your satisfaction is our priority. If you are not completely satisfied with the freshness or quality of any perishable or Lowes Foods private label product you purchase in our store, Lowes Foods will replace the item AND refund your money with a valid receipt..

    Can I return an item?
    If you are not completely satisfied with any purchase, simply return the merchandise within 60 days. Lowes Foods will, at our discretion, replace it or refund your money based on your method of payment and a valid receipt. Lowes Foods reserves the right to refuse or limit the number of returns permitted without valid receipt. Valid ID (state driver's license, state ID card, military ID and Lowes Fooods loyalty card) may be required for returns.

    Why doesn't Lowes Foods have the same products in all stores?
    Our stores are not all the same size, so some stores are able to carry more products than others. We have also found that shoppers in different areas have different needs and wants. Our ads reflect those differences and are designed to accommodate the preferences of our guests.

    How do I request that my Lowes Foods location carry a new product?
    You can speak to any member of management at the store or call our Guest Services at 1.888.537.8646.

    Why is one of my favorite items no longer available at my store?
    We do all we can to accommodate our guest's product needs. However we are limited by store shelf space and product availability. Our stores are limited to approximately 35,000 items. With more than hundreds of thousands of items available to grocery stores, it is a difficult task to find the right mix.

    If an item you have purchased is no longer on the shelf, the reason may be due to slow movement, discontinuation by the manufacture, temporary out of stock or moved to another area of the store. Whatever the reason, ask a member of our store team and they will assist you. Often a similar product is available and once tried, becomes a new favorite for our guests.

    What if an advertised item is not in stock when I shop?
    We make every effort to ensure all products are in stock at all times. Periodically, sale items will be out of stock during your shopping trip. If that is ever the case, ask a member of our guest service staff for a rain check. We will honor the sale price the next time you are in the store. An exception to this is any alcohol item. Altering the price of alcoholic beverages from the price that is established on the day it is sold is an ALE violation.

Fresh Rewards
Coupon Policy

    We recognize that our guests are looking for more ways to save their hard-earned dollars and using coupons is one of the best ways to save additional money. To allow all of our guests to enjoy these additional savings, our prevailing guideline is that Lowes Foods reserves the right to limit quantities in coupon usage and product purchases. 

Manufacturer Coupon Policy

    Lowes Foods welcomes legitimate manufacturer coupons when the following requirements are met:

    • Coupons must be in date.
    • Coupons must match the item(s) purchased.
    • Coupons must be presented at the time of purchase.
    • To ensure product availability for all guests, we limit redemption to 4 like coupons. For example, if you have five of the same coupons and have purchased five items, we will accept four of the coupons.
    • All sales taxes are paid by the guests at the full retail value of the item.
    • Coupon value cannot exceed our retail price of the item; no cash back will be awarded.
    • Digital coupons and paper coupons for the same item may not be combined in the same transaction.  In a transaction where both digital and paper coupons for the same item are present, the paper coupon will take precedence over the digital coupon.

Double Coupons
    • Same as above plus:
    • We will double up to 20 manufacturer coupons with a face value of $0.99 or less per day.
    • No minimum purchase is required.
    • Manufacturer coupons for FREE items or Buy One, Get One FREE items will not be doubled.
    • Any manufacturer coupon that states -Do not double- will not be doubled.
    • A doubled coupon will not be honored if the doubled amount exceeds the retail or sale price of the coupon item. No cash back will be awarded.
    • We will not double any digital (loaded to card) coupons.
Other Coupon Promotions
    • From time to time, our manufacturer coupon promotions will be enhanced. For example, we may offer our guests the opportunity to triple their coupons. Special promotional opportunities will be featured in our circular or on-line.
Super Double Coupons
  • Lowes Foods welcomes legitimate manufacturer coupons when the following requirements are met.
    • Same as above plus: 
    • We will double up to 20 manufacturer coupons with a face value of $2.00 or less per day, with total amount not to exceed $4.00 or entire retail of item; whichever is less.
    • To ensure product availability for all guests, we will double up to three identical items with manufacturer coupon; additional coupons for like item will be honored at face value. Like items include all flavors.
    • No orders may be separated that would allow the 20 coupon limit or any other coupon limits to be exceeded.
    • No competitor coupons will be doubled or tripled.
    • Coupons that state “do not double” will not be doubled or tripled.
    • Store coupons can be accepted along with manufacturer coupons, however will not be doubled.
    • We will not double any digital (loaded to card) coupons.
    • No rainchecks will be given on out-of-stock items for super double coupons. Rainchecks for sale items will still be provided as usual.
Triple Coupons
  • Lowes Foods welcomes legitimate manufacturer coupons when the following requirements are met.
    • Same as above plus:
    • We will triple up to 20 manufacturer coupons with a face value of $0.99 or less per day, with total amount not to exceed $2.97 or entire retail of item; whichever is less.
    • To ensure product availability for all guests, we will triple up to three identical items with manufacturer coupon; additional coupons for like item will be honored at face value. Like items include all flavors.
    • No orders may be separated that would allow the 20 coupon limit or any other coupon limits to be exceeded.
    • No competitor coupons will be doubled or tripled.
    • Coupons that state “do not double” will not be doubled or tripled.
    • Store coupons can be accepted along with manufacturer coupons, however will not be doubled or tripled.
    • We will not triple any digital (loaded to card) coupons.
    • No rainchecks will be given on out-of-stock items for triple coupons. Rainchecks for sale items will still be provided as usual.

    Internet Coupons
        We gladly accept legitimate internet coupons. However, there has been a growing number of fraudulent internet coupons in the marketplace. We are committed to protecting our guests, manufacturers and our company against this illegal activity. Therefore, Lowes Foods will practice the following guidelines for internet coupons:

        • We will only accept printable internet coupons if they scan at checkout.
        • We will not double or triple any digital (loaded to card) coupons.
        • We will not honor FREE Product coupons printed from the Internet.
        • We will accept Buy One Get One FREE and other values that have a purchase requirement.
        • We will only accept internet coupons that have an expiration date. If no expiration date is visible, we cannot accept the coupon.
        • Coupons will be rejected if they are distorted, altered or obvious duplicates. Coupons are non-transferrable, meaning they should not be photocopied or scanned and distributed to others.
        • Coupons have unique serial numbers printed on them and follow industry-standard format. Any presented coupon that does not follow standard format will not be accepted.
        • To ensure product availability for all guests, we limit internet coupon redemption to two (2) like manufacturer coupons per day.  For example, if you have three of the same internet coupons and have purchased three of the same items, we will accept two (2) of the internet coupons for those two (2) like items.

        If you have any questions on the standard format of internet coupons, you can verify at www.printcoupons.com

    Print at Home Coupons
      • We accept all Print at Home coupons from coupons.com as long as they are in date, unaltered, and are not copies. There is a limit of one coupon per purchase unless otherwise stated.

    Store Coupons
      • In order to redeem store coupons, a Lowes Foods rewards card must be used.
      • Store coupons must be in date.
      • All limits and purchase requirements must be followed.

    Competitor’s Coupons
      • We gladly accept local supermarket or supercenter competitor’s circular coupons or direct mail coupons for dollars off the entire order. (examples include Food Lion, Harris Teeter, Bi-Lo, Kroger, Super Target, Super K-Mart, Wal-mart)
      • We will not accept any competitor coupons for specific items. For example, we will not accept a competitor’s coupon for $1.00 off of an individual item.
      • Purchase requirements must be met.
      • Coupon must be in-date.
      • We will not accept any type of internet coupons from any other retailers.
      • We will not accept any type of competitor coupons from drug stores or club stores.
      • We will accept Catalina Check-out Manufacturer coupons from competitors as long as they are in date, all purchase requirements are met, and they scan.
      • We will not accept Just $ave coupons.