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What is Scan*Pay*Go?

Our Scan*Pay*Go App is the fastest way to shop.


1.SCAN and bag as you shop
2.PAY at any register
3. GO! Shopping has never been so easy!

Frequently asked questions

  • Where is Scan Pay Go available?

    Scan Pay Go can be used at our Huntersville location and Viewmont store in Hickory, NC.

  • How do I get started with Scan*Pay*Go?

    Download the free Lowes Foods Scan*Pay*Go app from the Apple Store or Google Play Store.

  • Do I need to register a Fresh Rewards account to use Scan*Pay*Go?

    All guests using Scan*Pay*Go need to register a Lowes Foods Fresh Reward Card. 

  • Why do I need to connect to WIFI in the store to use Scan*Pay*Go?

    This will determine if you are in a store with Scan*Pay*Go and will save your order as you shop.

  • How do I add items to an order?

    Tap the ‘Scan Barcode’ button or select Key Item Code on the Scan*Pay*Go App.

  • Why does Scan*Pay*Go ask for access to my camera?

    Your phone asks for access in order to scan items as you shop.

  • How do I delete an item from my order?

    Depending on your device, you can tap or swipe the item to see the list of menu options including the ability to delete an item.

  • What about produce or other weighted items?

    The app will display a notification that the item must be weighed before being added to the order.

  • How do I use the scale station?

    Tap the “Scan Barcode” button on your phone to scan the barcode on the screen at the scale station.  Follow the onscreen instructions and select “DONE” when finished at the scale station.

  • Why does the app display the regular price after I scan an item that’s on sale?

    Some items such as buy one get one free are applied to your order at checkout.

  • How do I check out?

    When you are ready to checkout, you can complete your transaction at any checkout lane or your designated Scan*Pay*Go lanes.

  • Which payment methods can I use at Scan*Pay*Go?

    Dedicated Scan*Pay*Go lanes accept debit or credit cards only.

  • Am I able to use coupons with Scan*Pay*Go?

    YES! Digital and manufacturer coupons will be reflected once scanned at checkout.

  • Can I purchase age restricted items (such as alcohol) using Scan*Pay*Go?

    Yes. You will be prompted to show proof of age prior to completing your order at checkout.

  • Are there items that cannot be added to Scan*Pay*Go?

    There are items that cannot be added to Scan*Pay*Go such as (but not limited to) gift cards, lottery, propane tanks, Primo water.

  • Why are some orders checked by Lowes Foods hosts?

    To ensure that Scan*Pay*Go is working properly, and your order and prices are accurate, the system may randomly trigger a spot validation.