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Gift Card FAQs

Gift Cards FAQs

Lowes Foods Gift Cards Fast Facts

When it comes to gift giving, food is always a great choice. We will process your order and mail the gift card to the lucky person on your gift giving list. If you have questions about your gift cards, please see the questions and answers:

  • What are the terms?

    Lowes Foods gift cards can be used for purchases of merchandise and services at any Lowes Foods location. Lowes Foods gift cards are not a debit/credit card and have no implied warranties. Lowes Foods gift cards cannot be redeemed for cash and no cash back will be given. Lowes Foods gift cards, and any remaining balance, will not be replaced if lost, stolen, or destroyed. After 18 consecutive months of non-use, a service fee of $2.00 per month will be deducted from the remaining balance on the Lowes Foods gift card until a zero balance is reached, except where prohibited by law.

  • What gift card denominations are available?

    Lowes Foods gift cards are available in $10, $25, $50, and $100 denominations.

  • Will service fees be deducted from the gift cards?

    After 18 consecutive months of non-use, a service fee of $2.00 per month will be deducted from the remaining balance on the card until a zero balance is reached, except where prohibited by law.

  • How can I check the balance of my Lowes Foods gift card?

    The balance will be printed on your receipt each time you use your Lowes Foods gift card. If you no longer have your receipt, you may also check your balance at Guest Services in the store or by visiting our gift card balance page. Simply enter your card number and click "CHECK BALANCE", your balance will be provided to you instantly. If you prefer to check your balance by phone, call Lowes Foods Guest Services toll free at 888-537-8646. Our office hours are Monday – Friday 8am to 5pm, Saturday 8am to 2pm and Sunday 11am to 3pm.

  • Can value be added to my Lowes Foods gift card?

    No, currently Lowes Foods gift cards are not reloadable. A new gift card will need to be purchased.

  • Can I receive cash back for my gift card?

    No, you cannot receive cash back for your gift card. It can only be used to make purchases at Lowes Foods Stores or Lowes Foods fuel stations.

  • What happens if I lose my Lowes Foods gift card?

    The Lowes Foods gift card cannot be replaced if lost or stolen.

  • Can I return a Lowes Foods gift card?

    No, gift cards are non-refundable.

  • What if my gift card is not working?

    Please speak to a Lowes Foods host in store if your card is not working. If the issue cannot be resolved in the store, please call 1-800-669-5693 ext. 53056 for assistance.

  • Whom can I contact with a question regarding a Lowes Foods gift card transaction?

    Please call 1-800-669-5693 ext. 53056 for assistance.

  • Can I buy third-party gift cards?

    Lowes Foods is a great place for gifts! All Lowes Foods stores currently offer a selection of third-party gift cards, prepaid long distance phone cards, prepaid wireless phone cards, and prepaid wireless phones. All of these cards and products can only be purchased in the store.

  • What denominations do the third-party gift cards come in?

    Each retailer determines the denominations available on the cards. They will vary by retailer.

  • Can I check the balance of third-party gift cards at Lowes Foods?

    No. Please directly contact the retailer with questions regarding your gift card balance.

  • Do the third-party gift cards have expiration dates or fees?

    The cards vary by retailer. You can find this information on the back of the individual cards or directly contact the retailer with questions regarding your gift card.

  • Whom can I contact with questions about a third-party gift card that I purchased at Lowes Foods?

    The cards vary by retailer. You can find this information on the back of the individual cards or directly contact the retailer with questions regarding your gift card.

  • Can I return a third-party gift card to Lowes Foods for a refund?

    No. Lowes Foods is unable to provide refunds or exchanges for third-party gift cards. Please contact the card's retailer for more information.

  • Is my gift card active when I receive it via mail?

    Gift cards are not activated until we confirm they are in the right hands. The buyer or recipient is required to contact 1-800-669-5693 ext. 53056 to activate the gift card.

  • Can I use a Lowes Foods gift card online?

    Yes, gift cards can be used to place orders on shop.lowesfoods.com.

  • What items are excluded for purchase with a Lowes Foods gift card?

    Lottery, Money Orders, Western Union.

  • Do you earn gas rewards on Lowes Foods gift card purchase?

    No, Lowes Foods gift cards do not generate gas rewards.

  • Can I use a Lowes Foods gift card to pay for gas at a Lowes Foods gas station?

    Yes, please see the attendant to process your payment.